Terms & Conditions
These Terms & Conditions govern your use of www.simpdesign.store and any purchases made through the website.
1. Website Owner and Contact
This website is owned and operated by The Clueless Guys Limited, a company registered in Hong Kong, trading under the Simp Design brand ("Simp Design", "we", "our", or "us"). Simp Design products are designed in Australia and manufactured through our trusted global manufacturing partners. We provide customer support to customers worldwide.
If you have any questions regarding these Terms & Conditions, please contact us:
The Clueless Guys Limited
Registered in Hong Kong SAR
Trading as Simp Design
Email: support@simp-design.com
By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.
2. What We Do
Simp Design creates thoughtfully designed travel and lifestyle gear, including backpacks, umbrellas, and accessories. Our products are available through our official website and selected authorised partners.
3. Orders and Payment
From the website www.simpdesign.store, Simp Design ships orders to most countries around the world.
To place an order, you must:
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Be at least 18 years old
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Provide accurate billing and shipping information via the purchase form
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Accept these Terms & Conditions, our Privacy Policy, and Cookies Policy
Accepted payment methods:
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Visa, Mastercard, American Express
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PayPal
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Other secure digital payment platforms
Order Processing:
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All orders are subject to verification and approval
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We may cancel or reject orders due to:
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Pricing or description errors
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Suspected fraudulent activity
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Product unavailability
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Shipping restrictions
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By placing an order, you authorize Simp Design to charge the total amount (including applicable taxes and fees) upon confirmation.
To place an order through our Website, customers must provide accurate information required to process and fulfil their purchase.
4. Product Information
We strive to provide accurate product details and imagery. However, slight variations (e.g., in colour or texture) may occur due to production processes or screen settings.
Product descriptions, pricing, and availability are subject to change without notice. Orders are not confirmed until you receive written confirmation via email.
5. Pricing & discounts
All prices are listed in USD.
Simp Design may offer discount codes from time to time. These are:
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Valid only under the specific conditions outlined with each code
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Limited to one code per order
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Not valid in combination with certain promotions or collections
Shipping rates and any applicable international duties are calculated at checkout, based on your location and delivery method.
6. Shipping & Delivery
We deliver to most addresses around the world.
Shipping rates and delivery times are calculated at checkout and vary depending on your location and selected shipping method.
While most orders arrive on time, occasional delays may occur due to customs, weather, or postal service disruptions—factors outside our control.
If you have concerns, please contact us at support@simp-design.com.
7. Returns & Exchanges
We accept returns and exchanges within 30 days of delivery. Items must be:
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Unused and unworn
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In original packaging with all tags attached
Return Process:
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Initiate the return via our Returns platform
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Ship the item within 14 days of receiving return approval
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Once we receive the returned item and verify that it is in good condition, we will process your refund.
Refund/Exchange Options:
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Refund to the original payment method (7–21 business days)
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Store credit (issued within 7 business days)
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Exchange for another item (processed within 10 business days, subject to availability)
Return shipping costs are the customer’s responsibility unless the item is faulty. We recommend using a traceable courier service and requesting proof of delivery, as Simp Design is not responsible for lost or undelivered returns.
8. Warranty
We offer a limited warranty covering manufacturing defects, including:
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Defects in materials
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Defects in workmanship
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Manufacturing flaws
Coverage periods:
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Backpacks: 3 years
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Accessories: 1 year
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Limited Editions: As specified
How to claim:
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Submit proof of purchase, a description of the defect, and supporting photos via Warranty platform
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For approved warranty claims related to manufacturing defects, Simp Design will provide a replacement or appropriate solution. Shipping arrangements will be communicated during the warranty claim process
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Items must be securely packaged before return
This warranty does not cover damage caused by misuse, accidents, normal wear and tear, or improper care.
9. Intellectual Property
All content on this Site—including logos, product designs, website text, and images—is the property of Simp Design or our partners. Unauthorised use, reproduction, or redistribution is prohibited.
10. Responsible Use
You agree not to misuse the Site or interfere with its functionality or other users. We reserve the right to refuse service or cancel orders if misuse or suspicious activity is suspected.
11. Updates to These Terms
We may revise these Terms periodically. Any changes become effective immediately upon posting. Continued use of the Site signifies your acceptance of those changes.
12. Third-Party Links
Our Site may contain links to external websites. These are provided for convenience only. Simp Design does not endorse, control, or guarantee the content or reliability of third-party sites.
13. Governing Law
These Terms are governed by the applicable laws of Hong Kong SAR, where The Clueless Guys Limited is registered. Nothing in these Terms limits any mandatory consumer protection rights that may apply in your country of residence.
14. Ethics and Responsibility
We are committed to working with suppliers who prioritise ethical labour practices, safe working conditions, and sustainable production.
15. Additional Information
Email Safety:
To prevent fraud, only trust emails ending in @simp-design.com. If you’re unsure about the legitimacy of a message, contact us directly at support@simp-design.com.