Question 1

How is FLEXY PRO different from FLEXY?

Accepted Answer

🔥FLEXY PRO features our signature Hang & Unpack Wardrobe System, with two removable wardrobe dividers and a three-point hanging strap, perfect for keeping everything organised and easy to reach.
✅FLEXY comes with an External Carry System that gives you 14 mounting points around the bag and two external carry straps, so you can easily attach extra gear when you need it.
⭐️They both share the same smart modular design, lightweight build (1.2kg), and same capacity (17–42L). They’re designed from the same core model — giving you the same flexibility, just with different ways to pack and carry.
Want to see all the details side by side? We've got a comparison table in FAQs.(https://www.simpdesign.store/faqs)

Main Comparison

Question 2

Can I bring the FLEXY PRO and FLEXY as carry-on luggage on a flight?

Accepted Answer

Yes, both the FLEXY and FLEXY PRO backpacks are designed to be carry-on friendly for most airlines, fitting in both overhead compartments and under the seat.

However, when expanded to 42L, it may exceed some airlines' size restrictions. We recommend:

• Check Airline Policies: Airline carry-on size limits can vary, and some budget airlines often have stricter limitations.
 • Weight Restrictions: Always consider airline-specific weight restrictions for cabin baggage.
 • Use Compact Mode: Consider using the backpack in its compact mode (e.g. 30-35L outdoor mode) when boarding.

⭐️ For Checked Baggage Use:
If you're using FLEXY/ FLEXY PRO as checked baggage, we highly recommend using additional external security measures—such as luggage wraps or security straps—to ensure your bag is properly secured, especially given airline's rough handling.

For detailed sizes info, please see our product page 👇
 • FLEXY PRO  (https://www.simpdesign.store/product-page/flexy-pro-graygreen)
 • FLEXY (https://www.simpdesign.store/product-page/flexy-greygreen)

Question 3

Are all accessories included?

Accepted Answer

Not all accessories shown in product page are included with your purchase. Accessories can be purchased individually on our Accessories page. 
Accessories included with website purchase may differ from those offered during Kickstarter or Indiegogo campaigns.

Included accessories vary by product:

FLEXY PRO:
https://static.wixstatic.com/media/6843ce_1cc5c1fb7e3b482f845a3c4788b1d84c~mv2.jpg

FLEXY:
https://static.wixstatic.com/media/6843ce_62dd774f7a9445a9a24cdc030183f978~mv2.jpg

Question 4

How to use my FLEXY PRO? (Detailed instructions)

Accepted Answer

We’ve created a detailed instruction video covering every feature of the bag—including the hidden ones!👇

https://youtu.be/JJtxLvZm6lA?si=GJC9nUDZf80rAtqM

In addition, for a visual breakdown, you can also visit our Kickstarter campaign page,(https://www.kickstarter.com/projects/simpdesign/flexy-pro-with-travel-wardrobe/description) where you’ll find a comprehensive explanation with images. 😊

Question 5

How much weight will FLEXY PRO hold when it's hung?

Accepted Answer

The hanging strap is designed to support up to 20kg, which is more than enough for everyday use and travel! However, to ensure the longevity of your bag, we recommend avoiding prolonged heavy loads to minimise wear and tear on the strap and overall construction.

Question 6

What are the return and warranty policy for the refurbished FLEXY?

Accepted Answer

Our refurbished FLEXY comes with the same 30-day return policy and 1-year manufacturer warranty as the standard FLEXY. We’re committed to providing the best purchase experience across all our products—including refurbished items, which are thoroughly inspected and certified for quality.
These bags are adventure-ready and built to perform just like new, featuring the same durable, feature-packed design—just with a little more story and a smaller environmental footprint.
Shop worry-free and enjoy premium performance at a discounted price.

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