Question 1

1. Return & Exchange Policy​

Accepted Answer

If you are not completely happy with your purchase, you may return or exchange the item(s) in their original new condition within 30 days of receipt.
 • Items should be returned in their original condition, with all tags attached, and in the original packaging. We reserve the right to deny refunds if the returned items do not meet these requirements. 
 • Customs/import duties and transaction fees are non-refundable.
 • Kickstarter and Indiegogo purchases are non-refundable.
 • Please note that unapproved returns will not be accepted.
 • Even if you return your gear, we consider you part of the Simp Design family, so feel free to keep any freebie!

Returns or Exchange Due to Damage or Incorrect Orders
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If your product arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible. Provide photos of the wrong or faulty items, and we will guide you through the return process to ensure a replacement is sent as quickly as possible. In this case, we will be responsible for all shipping costs during the process.
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Returns or Exchange Due to Change of Mind
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If you wish to return an item due to a change of mind or an unwanted gift, please initiate your return within 30 days of delivery. Please note that we will not be responsible for the original shipping fee and return shipping costs, including any fees that may apply. The original shipping fee will be deducted from the refund amount.

Question 2

2. Return Process

Accepted Answer

>  Request your return by filling out the Return&Warranty form below, and we’ll get back to you within 4 business days.
>  Once your return is approved, we will confirm with you through email with detailed return instructions.
>  Returns must be initiated within 30 days of receipt and sent back within 14 days of approval.
>  You can post your return back to us using the shipping carrier of your choice however, we do highly recommend choosing a carrier that provides a tracking number.
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Processing and Timeline 
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Return credits or refunds will be initiated as soon as your return is received and verified at our returns processing facility. Please allow 1-2 weeks for this process to be completed in full. If you don’t receive your credit or refund within four weeks of returning the item, please contact us (https://www.simpdesign.store/contact-us)with your order number or the email used for the order, along with the tracking number or proof of postage so we can investigate.

Question 3

3. Refund Options

Accepted Answer

To accommodate your needs, we offer several refund options:
 • Store Credit (recommended): Receive a credit for future purchases, allowing you to quickly reorder or explore other items. Store credit is processed within 7 business days from receipt of the returned items.
 • Exchange: Swap for another product with ease. Your new order will be shipped within one week of receiving the returned item.
 • Refund to Original Payment Method: This process typically takes 7-21 business days, depending on your financial institution.

Question 4

4.  US, EU (UK), AU& International Returns

Accepted Answer

U.S, EU (UK), AU Returns
Our return warehouses are located in the following regions:
1. For US returns: New York, The U.S.
2. For EU (including UK) returns: Frankfurt, Germany
3. For AU returns: Melbourne, Australia

International Returns
We have two international return centres for your convenience: 
1. Guangzhou, China
2. Melbourne, Australia
Feel free to choose whichever location works best for you and let us know in the form.

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