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Return & Warranty
If you are not completely happy with your purchase, you may return or exchange the item(s) in their original new condition within 30 days of receipt.
Items should be returned in their original condition, with all tags attached, and in the original packaging. We reserve the right to deny refunds if the returned items do not meet these requirements.
Customs/import duties and transaction fees are non-refundable.
Kickstarter and Indiegogo purchases are non-refundable.
Please note that unapproved returns will not be accepted.
Even if you return your gear, we consider you part of the Simp Design family, so feel free to keep any freebie!
Returns or Exchange Due to Damage or Incorrect Orders
If your product arrives damaged, defective, or if you receive an incorrect item, please contact us as soon as possible. Provide photos of the wrong or faulty items, and we will guide you through the return process to ensure a replacement is sent as quickly as possible. In this case, we will be responsible for all shipping costs during the process.
Returns or Exchange Due to Change of Mind
If you wish to return an item due to a change of mind or an unwanted gift, please initiate your return within 30 days of delivery. Please note that we will not be responsible for the original shipping fee and return shipping costs, including any fees that may apply. The original shipping fee will be deducted from the refund amount.
Return & Exchange
Warranty
At Simp Design, our products are all covered by warranty. Our warranty offers peace of mind by covering eligible items against manufacturing defects and material flaws, with coverage lengths ranging from 1 to 3 years, as detailed below or specified on the product page. If you encounter any issues with functionality or quality, we’re here to assist you.
This warranty covers faults in both materials and workmanship, including components such as zippers, buckles, fidlocks, and fabrics, as well as workmanship involving seams, seam tape, and overall construction.
To initiate a warranty claim, please note that customers are responsible for all shipping fees related to returning warranty items to us, as well as for receiving replacement products; we do not cover the shipping costs for outgoing replacements.
Once your returned item is received, we will evaluate the damage and determine whether to repair the item or issue a replacement of equal or superior quality. If repair is not feasible, we will either provide store credit or replace the product with one of similar value. Your satisfaction is our priority, and our team is ready to help you every step of the way.
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